Best rate guarantee

Best Rate Guarantee

If the accommodation content reserved by the customer on the official website of Akita Onsen Satomi is sold at a high price despite the same conditions as the accommodation content sold on other reservation sites, 24 hours after the reservation Please contact us within our dedicated form.
We will check in advance and if the best rate is not adhered to, we guarantee that you will stay at the same price as the lowest price notified by the customer.

Note: Please note that the product may be sold at the same price as other internet reservation sites.


◆Best rate warranty conditions

In order to guarantee the best rate, the following conditions must be met.

・ Reservations must be made from the official website of Akita Onsen Satomi.
・ Same accommodation date (arrival date / departure date)
・ Same number of people
・ Same room type
・ Same stay time (check-in / check-out time)
・ Same payment method
・ Same cancellation condition
・ Same services and benefits

 

◆Not covered by Best Rate Guarantee

In order to guarantee the best rate, the following cases will be excluded from the comparison. Please note.

・ Fee that is not publicly announced, such as corporate contract fee
・ Fee for a specific membership organization
・ Prices for which we cannot be involved in sales such as sales by travel agencies (arranged trips, etc.)
・ Package fee including facility use other than accommodation, transportation, meals, etc.
・ Charges that cannot be reserved on the website, such as accepting reservations only by phone
・ Auction site (joint purchase site, etc.) charges
・ Comparison with discount coupons, subsidies, etc. issued at accommodation sites other than Akita Onsen Satomi
・ Comparison with the price excluding consumption tax
・ Charges that fluctuate depending on the exchange rate

 

◆If the best rate is not kept …

If the accommodation content reserved by the customer on the official website of Akita Onsen Satomi is sold at a high price despite the same conditions as the accommodation content sold on other reservation sites, 24 hours after the reservation Please contact us within our dedicated form. We will confirm your reservation and if the best rate is not adhered to, we guarantee that you will stay at the best rate notified by the customer.
In addition, under the same guarantee, the following confirmation conditions must be met in order to stay at the lowest price.

・ When comparing prices, the above best rate guarantee conditions must be met.
・ You can confirm the “reservation number” that proves that you made a reservation on the official website of Akita Onsen Satomi.
・ There is information (reservation site name, plan name, fee, etc.) that allows you to check the reservation fee on the official website of Akita Onsen Satomi and the cheap fee on the target reservation site.
・ The target reservation site must be open to the public on the Internet, can be viewed, and can be reserved.
・ You have not canceled the currently reserved reservation.

 

◆Click here for inquiries to Akita Onsen Satomi

For inquiries regarding the Best Rate Guarantee, please use this inquiry form.

Click here to apply for Best Rate Guarantee


◆Q&A What happens in this case?

Q: The price for accepting reservations over the phone is cheaper.
A: The Best Rate Guarantee applies to online reservations, so telephone reservations are not applicable.

Q: The prices listed in the travel agency pamphlets are cheaper.
A: Travel agency products are not eligible because the selling price is a price that the hotel cannot be involved in.

Q: When I made a reservation, the official website was the cheapest, but when I saw it on another day, the other reservation sites were cheaper.
A: It is not applicable unless the fee is charged at the time of reservation and the declaration is made within 24 hours from the reservation.

Q: Even though 〇day and △ day are the same weekday, △ day is sold at a cheaper price.
A: Not applicable unless it is on the same day.

Q: The charge for the member site of the card company is cheaper.
A: Accommodation charges for specific membership organizations are not applicable.

Q: Cheap rates are sold on overseas hotel reservation sites.
A: Overseas hotel reservation sites that require you to enter your credit card number at the time of booking are not eligible.

Q: I made a reservation for one night from the ○ day, but the charge for the ○ day is cheaper for the “Consecutive night plan” on the reservation site of other companies.
A: Since the price is based on consecutive nights, it is not applicable unless it is on the same accommodation date (arrival date / departure date).

Q: Cheap type rooms are available on other companies’ reservation sites, but only high-priced rooms remain on the official website.
A: Not applicable if the vacant room types are not the same at the time of booking.

Q: What should I do if I find a charge that violates the best rate?
A: If you find a cheap price on another internet reservation site after making a reservation on the official website, please contact us using our dedicated form. We will make a reservation at the lowest price.

Click here to apply for Best Rate Guarantee

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