Private policy

privacy policy

Article 1 The hotel handles personal information entrusted to us by our customers in accordance with laws and regulations.

Customer’s personal information (name, address, phone number, e-mail address, place of employment, nationality and passport number for foreign customers, requests for services such as cooking, etc.) is as follows. We will use it for the purpose of use.

Article 2 Customer’s personal information (name, address, phone number, e-mail address, place of employment, nationality and passport number for foreign customers, requests for services such as cooking, etc.) , We will use it for the following purposes.

①Providing services such as accommodation and meals
② Guidance related to the provision of services such as confirmation of reservations
③ To improve the quality of the hotel
④ Information on accommodation plans from the next time onwards
⑤ Where required by law

Regarding (4), we will only inform customers who have consented.

Article 3 We will not provide your personal information to third parties except in the following cases.

① When there is a request from a customer, such as making reservations for other tourist facilities
② When you need to report to the window of the travel agency you used
③ When it is difficult to obtain the customer’s consent due to urgent need such as treatment for sudden illness or injury.
④ When entrusting a part of the business of this museum to a cooperating company
⑤ When there is a request for provision based on laws and regulations

Article 4 We will take necessary safety management measures for customer’s personal information based on the Personal Information Protection Law and related laws and regulations.

① Personal information will be managed so that there is no omission based on an appropriate storage management method.
(2) We will manage our employees to acquire related manuals and handle them responsibly.
(3) We will conclude a confidentiality agreement with the partner companies that outsource the work and take necessary safety measures.

Article 5 Suspension / correction from customers

(1) If you request disclosure of the registered contents of your personal information, we will promptly disclose it.
If we cannot disclose it, we will fully explain the reason.
(2) If a customer requests to suspend the use, we will respond promptly except for the matters stipulated in the Inn Business Law.
③ Please note that we will charge a prescribed fee in accordance with the procedures separately stipulated by the museum regarding the procedures for suspending the use of personal information and correcting it.

Article 6 Inquiries

Akita Onsen Satomi Co., Ltd.
phone number 018-833-7171(代)

From 8 am to 10 pm

The person in charge may be absent. In that case, we will contact you shortly.

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